Return & Refund Policy

At Isabelle Jolie, customer satisfaction is very important to us. However, if for any reason you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

This Return & Refund Policy explains the conditions and procedures for returning products purchased through our store.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • A return request may only be submitted after the item has been physically delivered and received.

  • Return shipping costs are the full responsibility of the customer, including any international shipping or customs fees that may apply.

  • Items must be unused, unworn, unwashed, undamaged, and in their original condition.

  • All original tags, labels, and packaging must still be attached.

  • Trying on clothing for fit is acceptable, but items may not be worn.

  • Orders placed in multiple sizes with the intention of returning part of the order are not permitted.

If a returned product does not meet these conditions, the return may be rejected and sent back to the customer.

2. Return Process

To initiate a return, please follow the steps below:

Step 1 – Request a Return
You must contact our customer support team via info@isabellejolie.com within 14 days of receiving your order.

Step 2 – Receive Return Instructions
Once your request has been approved, you will receive the return address of our international supplier.

Step 3 – Ship the Item Back
You must return the product at your own expense, including any applicable shipping costs, customs fees, or duties.

Step 4 – Use Track & Trace Shipping
We strongly recommend using a tracked shipping method to ensure the package can be followed during transit.

Please note that in many cases, returned items must be shipped to our international fulfillment partner.

3. Refunds

Once the returned item has been received and inspected, and it meets our return conditions, we will process your refund.

  • Refunds are issued within 14 days after the returned item has been received and approved.

  • The refund will be made using the original payment method used during checkout.

  • Shipping costs paid at the time of purchase are non-refundable, unless the item received was defective or incorrect.

4. Liability

Please note the following important conditions:

  • Isabelle Jolie is not responsible for lost or missing packages if the tracking information confirms delivery to the address provided by the customer.

  • If an incorrect shipping address is entered during checkout, this remains the customer’s responsibility.

  • Any errors in the shipping address must be reported within 24 hours after placing the order.

Failure to notify us within this timeframe may result in the order being shipped to the originally provided address.

5. Contact Information

If you have any questions regarding returns or refunds, please contact our customer support team.

Company name: Isabelle Jolie
Email: info@isabellejolie.com

Our support team will assist you as soon as possible.