Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Isabelle Jolie.By accessing our website and placing an order, you agree to the terms outlined below.

If you do not agree with these Terms & Conditions, please refrain from using our website or purchasing our products.

For questions regarding these terms, you may contact us via info@isabellejolie.com.

1. Applicability

These Terms & Conditions apply to all orders, purchases, and transactions made through the website of Isabelle Jolie.

By placing an order, you confirm that you have read, understood, and accepted these terms.

We reserve the right to update or modify these Terms & Conditions at any time. The most recent version will always be published on our website.

2. Product Information

At Isabelle Jolie, we strive to provide accurate and up-to-date product descriptions, images, and information.

However, minor differences, typographical errors, or inaccuracies may occasionally occur. Such errors do not entitle customers to compensation or cancellation of an order unless required by applicable law.

Product colors may vary slightly due to screen settings, lighting, or device displays.

3. Orders and Payment

Orders will only be processed after full payment has been successfully received.

We offer multiple payment methods depending on the country and region of the customer. Available payment options are displayed during checkout.

Customers are responsible for ensuring that their chosen payment method is valid and supported in their location.

If payment is declined or fails, the order will not be processed or shipped.

4. Order Processing and Delivery

To ensure efficient handling of your order, the following timeframes apply:

Processing time:
Orders are processed within 1–3 business days after payment confirmation.

Shipping time:
Estimated delivery time is 3–7 business days, depending on the destination.

Fulfillment:
Orders may be shipped directly from our international supplier.

Please note that delivery times may vary due to factors such as:

  • International shipping logistics

  • Customs processing

  • Local carrier delays

  • Seasonal demand

We cannot guarantee exact delivery dates, but we always aim to deliver your order as quickly as possible.

5. Returns and Cancellations

For detailed information regarding returns, refunds, and cancellations, please refer to our Return & Refund Policy available on our website.

Return requests must always follow the procedures described in that policy.

6. Liability

Isabelle Jolie is not liable for loss, delays, or damage during shipping when the tracking information confirms that the package has been successfully delivered to the address provided by the customer.

Customers are responsible for entering the correct shipping address during checkout.

If an incorrect address is provided, we cannot guarantee replacement or reimbursement.

7. Intellectual Property

All content on the Isabelle Jolie website, including but not limited to:

  • Text

  • Images

  • Logos

  • Product descriptions

  • Branding elements

  • Website design

is the intellectual property of Isabelle Jolie.

This content may not be copied, reproduced, distributed, or used without prior written permission from the company.

Unauthorized use may result in legal action.

8. Complaints Procedure

If you have a complaint regarding our products or services, you may submit it via email.

Please contact us at:
info@isabellejolie.com

We aim to respond to all complaints within 5 business days and will do our best to resolve the issue in a fair and timely manner.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from these terms or from transactions with Isabelle Jolie will be subject to the jurisdiction of the competent courts in the Netherlands.