Shipping & Delivery Policy

Shipping & Delivery Policy

At Isabelle Jolie, we strive to deliver your order quickly, safely, and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

Once your order has been placed and payment has been successfully confirmed, your order will enter our processing system.

  • Processing time: 1–3 business days

  • Orders are prepared, verified, and forwarded to our fulfillment partner during this time.

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information so you can follow the delivery of your package.

Please note that orders placed during weekends, holidays, or peak periods may require slightly longer processing times.

2. Estimated Delivery Time

The average delivery time is approximately 3–7 business days, depending on the destination country and local courier services.

However, delivery times may vary due to factors such as:

  • High seasonal demand

  • Customs inspections

  • International logistics delays

  • Local carrier issues

While we always aim to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.

3. Shipping Origin

All orders are shipped directly from our international supplier.

Because of this international shipping process, packages may be sent from our fulfillment partner located in China.

Depending on the destination country, customs duties, import taxes, or handling fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated automatically at checkout.

The total shipping fee depends on several factors, including:

  • Package weight

  • Delivery destination

  • Selected shipping method

  • Current logistics rates

The final shipping cost will always be clearly displayed before completing your purchase.

5. Shipping Responsibility

Once an order has been shipped and the tracking information shows that the package has been successfully delivered to the address provided, responsibility for the shipment transfers to the customer.

Customers are responsible for ensuring that their shipping address is correct and complete at the time of purchase.

If an incorrect address is entered, please contact us within 24 hours after placing the order so we can attempt to correct it before shipment.

We cannot guarantee address changes once an order has been processed.

6. Tracking Your Order

After your order has been shipped, you will receive a tracking number via email.

This tracking number allows you to monitor the status of your shipment and estimated delivery progress through the carrier’s tracking system.

If you do not receive tracking information within a few days after placing your order, please contact our support team.

7. Contact Information

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team.

Company name: Isabelle Jolie
Email: info@isabellejolie.com

Our team will assist you as quickly as possible.